๐ฉ๐ฒ๐ฟ๐๐ฒ๐ป๐ฑ๐ถ๐ป๐ด & ๐ฅ๐ฒ๐๐ผ๐๐ฟ๐ฒ๐ป
๐ฉ๐ฒ๐ฟ๐๐ฒ๐ป๐ฑ๐ถ๐ป๐ด ๐๐ฎ๐ป ๐๐ ๐ฏ๐ฒ๐๐๐ฒ๐น๐น๐ถ๐ป๐ด
If you have placed an order you will receive an email from us containing the link of your track and trace. Orders before 3:00 PM will be shipped the same day. If you can't find this email? We kindly ask you to check your spam/advertising messages. Did you not receive the email? Please contact our customer service, they will be happy to help you.
๐๐ฒ๐๐ฐ๐ต๐ฎ๐ฑ๐ถ๐ด๐ฑ ๐๐ถ๐ท๐ฑ๐ฒ๐ป๐ ๐๐ฒ๐ฟ๐๐ฒ๐ป๐ฑ๐ถ๐ป๐ด
If you notice that your item has been damaged upon receipt of your order, we request that you send an email to our customer service (Cindaim@outlook.com) as soon as possible. In order to help you as quickly and efficiently as possible, we request that you attach photos of the damage to the e-mail. Our customer service will contact you within 1 to 2 business days.
๐๐ฒ๐๐๐ฒ๐น๐น๐ถ๐ป๐ด ๐ฎ๐ป๐ป๐๐น๐ฒ๐ฟ๐ฒ๐ป
Once an order has been placed, there is no guarantee that it can be cancelled. If you wish to cancel an order that has already been placed, please contact us as soon as possible and we will try to cancel the order before shipping. If an order has already been shipped, there is no possibility to cancel that order.
๐ฉ๐ฒ๐ฟ๐ธ๐ฒ๐ฒ๐ฟ๐ฑ ๐ฎ๐ณ๐น๐ฒ๐๐ฒ๐ฟ๐ฎ๐ฑ๐ฟ๐ฒ๐ ๐ถ๐ป๐ด๐ฒ๐๐ผ๐ฒ๐ฟ๐ฑ
Have you entered an incorrect delivery address? Please contact our customer service as soon as possible, they will try to change it for you. Please note, however, that if your order has already been shipped, there is no option to change the delivery address. You are not eligible for a refund if you provided the wrong delivery address when you placed your order.
๐๐ฒ๐๐๐ฒ๐น๐น๐ถ๐ป๐ด ๐ป๐ถ๐ฒ๐ ๐ด๐ฒ๐น๐ฒ๐๐ฒ๐ฟ๐ฑ?
We would like to inform you that we are not responsible for orders that are lost or confirmed to have been delivered to the order address. Upon inquiry with the parcel service, we will examine your data in order to find out where your parcel is located.
๐๐ซ๐ญ๐ข๐ค๐๐ฅ ๐ซ๐๐ญ๐จ๐ฎ๐ซ๐ง๐๐ซ๐๐ง / ๐ญ๐๐ซ๐ฎ๐ ๐ฌ๐ญ๐ฎ๐ซ๐๐ง
If you are not satisfied with your order, you can return the item to our warehouse. We would like to ask you to email our customer service and keep them informed about your return. The cost of returning an item will be for the customer. Your refund will be credited back as soon as we have received the item back.
ATTENTION !
Do not forget to download and submit your return form! Download link of the return form:
Return address: Lijnbaan 81 1969ND Heemskerk Netherlands