𝗩𝗲𝗿𝘇𝗲𝗻𝗱𝗶𝗻𝗴 & 𝗥𝗲𝘁𝗼𝘂𝗿𝗲𝗻
𝗩𝗲𝗿𝘇𝗲𝗻𝗱𝗶𝗻𝗴 𝘃𝗮𝗻 𝘂𝘄 𝗯𝗲𝘀𝘁𝗲𝗹𝗹𝗶𝗻𝗴
If you have placed an order you will receive an email from us containing the link of your track and trace. Orders before 3:00 PM will be shipped the same day. If you can't find this email? We kindly ask you to check your spam/advertising messages. Did you not receive the email? Please contact our customer service, they will be happy to help you.
𝗕𝗲𝘀𝗰𝗵𝗮𝗱𝗶𝗴𝗱 𝘁𝗶𝗷𝗱𝗲𝗻𝘀 𝘃𝗲𝗿𝘇𝗲𝗻𝗱𝗶𝗻𝗴
If you notice that your item has been damaged upon receipt of your order, we request that you send an email to our customer service (Cindaim@outlook.com) as soon as possible. In order to help you as quickly and efficiently as possible, we request that you attach photos of the damage to the e-mail. Our customer service will contact you within 1 to 2 business days.
Once an order has been placed, there is no guarantee that it can be cancelled. If you wish to cancel an order that has already been placed, please contact us as soon as possible and we will try to cancel the order before shipping. If an order has already been shipped, there is no possibility to cancel that order.
𝗩𝗲𝗿𝗸𝗲𝗲𝗿𝗱 𝗮𝗳𝗹𝗲𝘃𝗲𝗿𝗮𝗱𝗿𝗲𝘀 𝗶𝗻𝗴𝗲𝘃𝗼𝗲𝗿𝗱
Have you entered an incorrect delivery address? Please contact our customer service as soon as possible, they will try to change it for you. Please note, however, that if your order has already been shipped, there is no option to change the delivery address. You are not eligible for a refund if you provided the wrong delivery address when you placed your order.
𝗕𝗲𝘀𝘁𝗲𝗹𝗹𝗶𝗻𝗴 𝗻𝗶𝗲𝘁 𝗴𝗲𝗹𝗲𝘃𝗲𝗿𝗱?
We would like to inform you that we are not responsible for orders that are lost or confirmed to have been delivered to the order address. Upon inquiry with the parcel service, we will examine your data in order to find out where your parcel is located.
𝐀𝐫𝐭𝐢𝐤𝐞𝐥 𝐫𝐞𝐭𝐨𝐮𝐫𝐧𝐞𝐫𝐞𝐧 / 𝐭𝐞𝐫𝐮𝐠𝐬𝐭𝐮𝐫𝐞𝐧
If you are not satisfied with your order, you can return the item to our warehouse. We would like to ask you to email our customer service and keep them informed about your return. The cost of returning an item will be for the customer. Your refund will be credited back as soon as we have received the item back.
Do not forget to download and submit your return form! Download link of the return form:
Return address: Lijnbaan 81 1969ND Heemskerk Netherlands